Frequently asked questions
About our booklets
Our booklets are filled with questions, spaces to write in, and room for photos. You don't need to be creative; the questions will guide you along. You fill in what you want, at your own pace.
Each booklet is designed for a specific moment or phase: from pregnancy and the maternity visit to the first few years and growing up. The description and photos show exactly what you can capture with it. Doubting? Send us a message, and we'll help you think it through.
We pay a lot of attention to the finishing touches: a sturdy, luxurious cover and pleasant paper for writing and pasting photos. Books that you can keep and pass on with confidence.
You set your own pace. Many customers fill it in retroactively. The questions help you remember, even if some time has passed.
Yes, there is space for photos to complete your memories.
Order & pay
Payment is safe and easy with the standard methods. All available options will be shown at checkout.
Certainly. Your payment is processed via a secure connection and we will send you a confirmation email immediately.
Please contact us as soon as possible. As long as your order has not yet been shipped, we can often still make changes.
First, check your spam or junk mail folder. Can't find it? Send us a message and we'll look into it for you right away.
Delivery
Do you order on a weekday before 9 PM? Then your order will be delivered the next working day. We deliver throughout the Netherlands and Belgium. Orders placed during the weekend or on a public holiday will be shipped on the next working day.
From €35, we offer free shipping within the Netherlands and Belgium. Below that amount, we charge a small fee, which you will see at checkout.
Yes, as soon as your order has been dispatched, you will receive a track & trace code by email.
Currently, we deliver in the Netherlands and Belgium. Do you live elsewhere? Feel free to send us a message, and we'll see what's possible.
Returns & warranty
No worries. You have 14 days to return, as long as the item is in its original condition: unused and undamaged. Not satisfied? Then you get your money back.
Send us a message with your order number, and we'll explain exactly how to return it.
Once we have received and inspected your return, we will refund the amount to your original payment method.
Oh no! Please send us a photo and your order number, and we'll resolve it for you quickly.