A complaint? We'd love to hear it

At Amolivia, we do our utmost to make you happy with our books and our service. Nevertheless, it can happen that something doesn't go entirely right. Are you not satisfied with something? Please let us know. We see a complaint as an opportunity to make things right and to improve ourselves.

How to submit a complaint

Send an e-mail to info@amolivia.nl and include your order number if you have one. Describe as clearly as possible what your complaint is about. Is it about a damaged or wrong product? Feel free to add a photo, so we can help you faster.

What you can expect from us

We take every complaint seriously. Within a few working days, you will receive a response from us, so you know your message is in good hands. We will work with you to find a suitable solution and keep you informed of the steps we are taking. If we cannot resolve a complaint immediately, we will let you know how much time we approximately need.

Can't reach an agreement with us?

We assume that we will always reach a good solution together. Should this unexpectedly not be the case, you can submit your complaint to the European ODR platform for online disputes via ec.europa.eu/consumers/odr. We naturally prefer a solution by mutual agreement.

Contact

Do you have a question or would you like to submit a complaint? E-mail us via info@amolivia.nl. We are here for you and happy to help.