Not entirely satisfied with your order? No worries, below you can read exactly how to register a return and what to expect.
How do I register a return?
You can register a return in a few steps or by clicking the button on this page.
- Go to your account via this link and enter the email address you used to place the order.
- After logging in, click 'request return'.
- Once you have submitted the request, our staff will check if you are eligible for a return.
- Has your return been approved? You will then automatically receive a shipping label by email.
- Attach the label to the package and drop it off at a DHL point free of charge.
Please note: we unfortunately cannot accept items returned to us without first submitting a return request.
Damage and issues
Please inspect your order upon reception. If an item is defective or damaged, or if you received the wrong product, please contact us immediately and we will resolve it for you as quickly as possible.
Non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about a specific item, please do not hesitate to ask us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period
For orders within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we approved your return, please contact us at info@amolivia.nl or via the contact form.